Why should I choose a Lisbeyond Property?
Lisbeyond is proud to be a mid-sized property management company, with no intention to become the biggest in the market. We select our properties with care and assure our team is ready to deliver quality services every step of the way for your stay.
How do I book my stay?
Most of our properties can be booked instantly from our website. Simply choose your favourite property and complete the booking by following the steps from the “Book Now” button. You can also consult the availability here.
When do we pay for our reservation?
To confirm your booking reservation, immediate payment is required. In case you need any assistance, please send an email to info@lisbeyond.com.
What is your method of payment?
We accept credit cards and debit cards.
How does the check-in process work?
Before your arrival, you will need to fill out an online form. Please check your emails for an email and/or messages with a link from us. This is mandatory for all bookings, requiring you to insert your passport information and if applicable, pay the city tax.
Why do you need my passport information?
When you reserve a stay in a registered Local Lodging establishment – “alojamento local”, we are obligated to report your details to AIMA, the Agency for Integration Migration and Asylum. As part of the country’s regulations, all accommodations, including hotels and vacation rentals are required to report guest stays to the AIMA. It’s a standard practice, so nothing to worry about!
Is it possible to check in earlier? Or check in later?
Prior to your arrival, our team will contact you, asking about your arrival time. Early check-in and late check-outs are subject to availability, and additional fees may apply. To confirm the possibility of making these arrangements please contact us before your arrival.
Why do I have to pay a City Tax?
City tax is a fee charged to all guests staying in tourist or local accommodation, It’s implemented as a means to support local infrastructure and improve the tourism sector and its amount can depend on the type of accommodation, location and season. A city tax is not included in the room rate and should be paid for until check-in.
What additional services do you offer?
Currently, Lisbeyond offers you the following services, at additional cost:
How do I cancel my booking or change the dates of an existing booking?
Our cancellation policy is specific to each property and mentioned during the booking process. We recommend that you send us an email to info@lisbeyond.com and our team will reply as quickly as possible.
If your question is not answered here, please contact us at info@lisbeyond.com or call us at +351 210 924 102
How do I book my stay?
Mid-term properties can’t be booked instantly. Please submit an information request by following the steps from the “Enquiry” button. You must fill out your contact information, requested dates, and any other details or questions you have about the property. We will get in touch with you shortly!
Can I visit a mid-term property before I book?
If you want to reserve a mid-term property, we can organize a private viewing if the property is available at the desired time. If you reserve a mid-term with a third party like Airbnb, Spacetio, or Flatio, viewing is impossible due to policies.
What do I need before I move in?
If you book a property directly with us by submitting the “Enquiry” form, all we require is a copy of your passport and your address information. However, if you choose to book through a third party, you may be asked to provide additional documents such as IRS declarations and proof of employment.
What is the deposit for mid-term stays and when will I receive it back?
Lisbeyond requires a one-month rent deposit, before moving in. The purpose of this deposit is to protect against property damages. Once your stay is over and in the case that after the property inspection, there are no damages or unpaid amounts, the deposit is refunded.
What is included in the mid-term rental price?
Your total price for your mid-term stay includes the monthly rent, utilities up to a certain amount(water and electricity), administration fee (paid one time), a deposit and a monthly cleaning fee.
Do mid-term properties have a minimum stay?
Yes, all Lisbeyond mid-term properties have a 30-day minimum stay.
How do I cancel my booking or can I change the dates of an existing booking?
For a mid-term property cancellation, and according to the rental agreement, there is a 30-day noticed period. Please confirm in your contract or if have any questions, send an email to living@lisbeyond.com
If you booked a Lisbeyond mid-term property on a third-party website, cancellation policies may differ.
If your question is not answered here, please contact us at living@lisbeyond.com or call us at +351 210 924 102
How can I start working with Lisbeyond to manage my short-term or mid-term rent?
If you are looking for a company to help you manage your short-term or mid-term rental property, Lisbeyond is your best pick! Simply get in touch with us via info@lisbeyond.com or give us a call at +351 210 924 102. We are happy to hear from you and see how we can help. Are you curious to first understand more about our services? Click here to learn more about our property management services.
What are the advantages of working with a property management company like Lisbeyond?
If you choose to work with a property management company, you can be assured that your investment will be taken care of. Lisbeyond takes care of all the day-to-day operations that come with managing a short-term or mid-term rental property in Portugal. This means you will have more time to focus on other responsibilities. Our specialized, international team arranges everything to have your property up and running quickly in the Portuguese market, in full compliance with the rules and regulations. Interested to see if our property management solutions would be a fit for you?
Can I just start renting out my property for short term?
If you want to rent out your property in Portugal, you have to make sure you are compliant with the local regulations. Get in touch with us to see if you can set up your property for short-term or mid-term rental.
What do I need to apply for an Alojamento Local or short-term rental – license?
If your property is located in an area where the local municipality allows new short-term rentals (or Alojamento Local’s, as referred to in Portuguese) to be issued, you will need to gather a few documents to get started and register here: Depending on how you want to proceed with the business activity of short-term rental, renting out as an individual or as a company, you will need to submit certain documents to the municipality. In most cases, these are:
To start working with Lisbeyond, do I already need to have the Alojamento Local – short-term rental – license?
No, you do not need to have it. If you have any doubts about this, please contact us so we can assist you in the best way.
Which services are included in the property management of Lisbeyond?
Lisbeyond offers a full package for property management for short-term or mid-term rentals in Portugal. The services included are, but not limited to:
How much commission does Lisbeyond charge for its property management services?
Lisbeyond offers full-package property management services for a commission fee of 25% for short-term and 15% for mid-term (+VAT). This commission is only charged when there are reservations for your property. The commission is calculated on the net revenue generated by the bookings. This means that all costs (platform commission, cleaning fees, city taxes) are deducted from the total price paid by the guest, which results in the net revenue of the booking.
What are the requirements for Lisbeyond to manage my property?
There are no specific requirements, however, as every property is different, it must be reviewed by our team
Does Lisbeyond do property inspections & maintenance?
Regular inspections are conducted every month to see if there’s structural damage or any potential tenant damages. By doing regular inspections, the Lisbeyond team can also make sure your property is well-cleaned and spotless and overall safeguard your property. Lisbeyond coordinates routine maintenance tasks, addresses tenant requests promptly, and manages emergency repairs. Regular property inspections are also conducted to identify and address potential issues before they escalate.
How is the payment collected and distributed?
Lisbeyond handles all the booking payments and every month, Lisbeyond transfers the total of the booking payments to your account after deducting management fees and expenses.
How do you handle maintenance requests?
Tenants may submit requests through our email, platform or WhatsApp. For emergencies, they may call us. After receiving a repair request, we will contact the guest/tenant and ask them questions to help us determine the exact nature of the problem before sending our maintenance team. After determining the problem, we will send the appropriate service vendor to repair it.
How informed will I be about what happens with my property?
Lisbeyond is a small yet experienced team. We are always available, and you can rest assured that our team is extremely informed about every detail of your property. We also offer a personalized service, meaning our communication is adapted to each owner, so if you would like to know every detail and information, or just the general picture, Lisbeyond adapts to your preferences.
How Are Rental Rates Determined?
Our experienced team offers personalized insights and advice to maximize the earning potential of properties, by calculating potential earnings, researching average nightly rates, and accounting for seasonal variations and occupancy rates to estimate monthly income.
Our team does a market study, initially, where we make our projections, which gives us an idea of average daily revenue. After the property is online, we analyze its performance based on the flow of new reserves at the value at which they were reserved. The reviews are very important in this stage, then, we analyze whether we are in the correct segment and whether the price is correct, if not, we re-evaluate the rates and update them in the correct market segment.
Who pays for rental property maintenance costs?
The landlord does, most of the time. This generally counts normal wear and tear on the property, however, if there’s guest damage, the guest must pay.
How does the Lisbeyond construction process work?
If you are looking for a renovation & construction company, Lisbeyond is your best pick! Simply get in touch with us via constructions@lisbeyond.com or give us a call at +351 915 716 680. We are happy to hear from you and see how we can help. Our team will analyze your project, so we can present you promptly a quotation. Lisbeyond Constructions can quote all aspects of your renovation project, If the project moves forward, you can expect transparent communication and regular updates about the status.
What’s your process for providing estimates?
Precise timelines and accurate estimates are key to a successful project. When reaching out to the Lisbeyond team, we ask for the scope of work. This would mean any architectural plans and designs are put forward so we can draw a quick estimate within 48 hours. If at this stage everything is within your expectations, we move into the quoting phase where a site visit can take place.
How can I see your work?
To look at our portfolio, please visit our website under the Renovation Projects section.
How will Lisbeyond keep me updated on the progress of my renovation/construction project?
You can expect transparent communication and regular updates about the status, timelines, and on-site meetings.
Can I choose the materials and the design of the project?
Lisbeyond Constructions is a renovation company, therefore, we partner with expert architects and designers for the overall design.
What are the Payment terms?
The payment terms are agreed upon with the client, taking into consideration the exact scope of which project for each type of service we provide and for the works as well. In general, payments are spread out over the various phases of the work and are always agreed upon before the start.
Does Lisbeyond help me with the bureaucratic procedures?
Yes, if previously requested, and if the project requires it.
How much do Estimates cost?
Our estimates are free of charge.
Once I sign the Contract, when will work begin?
Our process begins in the following days after contract signing.
Should I stay in my home during the duration of the renovation?
This is up for debate and depends on all factors of a particular project. Clients renovating small spaces can usually remain in the space for the duration without incident. If the work means that there will not be usable bathrooms, or if the work area affects the entire apartment, we would recommend the client stay elsewhere during the renovation. Clients will small children or pets are not recommended to stay during the duration of the project, due to reduced air quality on-site and dangerous conditions like sharp edges or tools, that occur at any job site.
What warranty does Lisbeyond Construction have?
Under the legislation, our projects have the warranty defined by the decree-law 18/2008 of 29-01-2008.
What services do you provide?
Our service includes residential or commercial renovation.
I want to renovate an apartment, but I have no idea what to do.
Lisbeyond can put you in contact with partner architects and designers so that you can develop a project to your liking.
About Us
Founded in 2018, Lisbeyond operates within Portugal’s high-end market. Lisbeyond establishes and maintains long-lasting partnerships with investors and homeowners. Our expertise lies in the development, remodeling, and management of properties. This end-to-end approach ensures quality service for all involved – investors, homeowners, guests, and tenants.
Contact Info
Lisbeyond is officially registered as Velvetwoods II Lda, with fiscal number 516720066
In the case of complaints, we refer you to Livro de Reclamações Electrónico
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