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Frequently Asked Questions

Lisbeyond is proud to be a mid-sized property management company, with no intention to become the biggest in the market. We select our properties with care and assure our team is ready to deliver quality services every step of the way for your stay.

Most of our properties can be booked instantly from our website. Simply choose your favourite property and complete the booking by following the steps from the “Book Now” button. You can also consult the availability here.

To confirm your booking reservation, immediate payment is required. In case you need any assistance, please send an email to info@lisbeyond.com.

We accept credit cards and debit cards. 

Before your arrival, you will need to fill out an online form. Please check your emails for an email and/or messages with a link from us. This is mandatory for all bookings, requiring you to insert your passport information and if applicable, pay the city tax.

When you reserve a stay in a registered Local Lodging establishment –  “alojamento local”, we are obligated to report your details to AIMA, the Agency for Integration Migration and Asylum. As part of the country’s regulations, all accommodations, including hotels and vacation rentals are required to report guest stays to the AIMA. It’s a standard practice, so nothing to worry about!

Prior to your arrival, our team will contact you, asking about your arrival time. Early check-in and late check-outs are subject to availability, and additional fees may apply. To confirm the possibility of making these arrangements please contact us before your arrival.

City tax is a fee charged to all guests staying in tourist or local accommodation, It’s implemented as a means to support local infrastructure and improve the tourism sector and its amount can depend on the type of accommodation, location and season. A city tax is not included in the room rate and should be paid for until check-in. 

Currently, Lisbeyond offers you the following services, at additional cost:

  • Airport transport
  • Luggage drop-off (available in Lisbon, Porto and Algarve)
  • Breakfast box (only available in Lisbon)
  • Baby Crib Rental (only available in Lisbon)

Our cancellation policy is specific to each property and mentioned during the booking process. We recommend that you send us an email to info@lisbeyond.com and our team will reply as quickly as possible. 

If your question is not answered here, please contact us at info@lisbeyond.com or call us at +351 210 924 102

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Availability & Support

If you're exploring our services or already working with us, our team is here to help — friendly, responsive, and just a message away.

Let’s talk — we’ll get back to you as soon as possible.

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