At LisBeyond, our commitment to exceptional guest experiences extends beyond the beautifully curated properties we offer. A crucial part of ensuring our guests have a stress-free stay is our check-in operation. This process, carried out by our team of dedicated greeters, is designed to make the arrival of our guests nice and easy.
The Role of Greeters
LisBeyond operates in several regions, including Porto, Lisbon, Algarve and Aljezur. In each of these areas, we have a team of greeters who are not only experts in the local culture and amenities but also proficient in English. These greeters play a pivotal role in welcoming guests to our properties and ensuring they have everything they need.
Greeters work closely with our operations team, which is responsible for overseeing and managing every aspect of the check-in process. This collaboration ensures that each check-in is carried out efficiently and without any hiccups.
Scheduling and Flexibility
Our operations team takes into account the availability of our greeters when assigning check-ins. This level of coordination provides our greeters with the flexibility they need, whether they are students, part-time workers or freelancers. By aligning greeter availability with check-in assignments, we can guarantee that every guest is welcomed promptly and with a warm smile.
Taking advantage of technology
To streamline our check-in process, we have integrated a powerful property management application. This app allows us to manage cleaning, tasks and maintenance for each property efficiently. All of our greeters have access to it, enabling them to stay informed and organized.
The Check-In Process
1 - Assignment
Once a guest’s booking is confirmed, the operations team identifies an available greeter for the check-in. This ensures that our guests are welcomed as soon as they arrive.
2 - Communication
We understand the importance of keeping our guests informed. While guests receive information about the check-in process in advance, our greeters and operations team remain in contact to determine the guest’s estimated time of arrival and any special requests.
3 - Pre-Arrival Inspection:
Greeters arrive at the property in advance to complete a comprehensive inspection using the property management app. They check if the apartment has been thoroughly cleaned, ensure all amenities are in place and look out for any issues that need immediate attention. This proactive approach allows us to identify and resolve any potential inconveniences before guests arrive.
4 - Welcoming the Guest:
Once the property is inspected and prepared, the greeter warmly welcomes the guests. They provide a brief tour of the property, highlighting important information and ensuring that guests feel at home from the moment they step through the door.
5 - Ongoing Support:
Throughout the stay, our operations team remains readily available to address any needs or concerns that guests may have, providing a smooth experience from check-in to check-out.
At LisBeyond, we are committed to providing our guests with a memorable and hassle-free experience from the very beginning. Our check-in operation, driven by the collaboration between our skilled greeters and dedicated operations team, ensures that guests are greeted with warmth, efficiency and professionalism. With the help of meticulous pre-arrival inspections, we are well-prepared to anticipate and address any guest needs promptly. We believe that a great check-in sets the stage for an unforgettable stay and we take great pride in offering just that to our valued guests!
LisBeyond is always here to help, and also to answer all your questions, so if you have any ideas on a topic you would like to read, feel free to contact us only a click away.
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